Job Description Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include: Greeting customers in a friendly manner and taking orders, inform them about specialty drinks. Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc. Answering customers’ questions about menu choices. Taking preference for non-dairy milk, coffee blends, and other customizations. Serving food items like muffins, pastries, and bagels. Promoting and recommending menu options to customers. Familiarize with the POS system, making bills, and taking signatures from customers. Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups. Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely. Keeping the work environment and restaurant seating area clean, sanitary, and organized. Responding to and resolving customer concerns or complaints. Evaluating and modifying processes to improve efficiency and quality of service. Attracting new customers and refining the menu. Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea. Updating signage and displays to attract customers.