The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge.

The CRM Administrator is a critical part of the Wikimedia Foundation’s Fundraising Technology team, which supports the fundraising program. The team is responsible for our Customer Relationship Management (CRM), data analytics platform (including a data lake, reporting, and integrations), payments integrations, and any donor-facing software. 

Reporting to the Director of Fundraising Technology, the CRM Administrator will be responsible for managing and maintaining our CRM system, CiviCRM, to support our fundraising colleagues in their use of the database to deliver on our fundraising strategies. This includes having a holistic view of our donor data management tooling and driving data management and governance. The ideal candidate will have a strong understanding of non profit fundraising operations, strong technical skills (including familiarity with scripting and automation), and have extensive experience driving strategic improvements to donor databases for similar sized non-profit organizations.