The Technical Support Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments. The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, batch support and optimisation, defect identification and remediation, Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management and collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents. The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices. The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams. The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services. Must be comfortable dealing with IT control processes for the applications and supporting the production release process. This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs. Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.